Privacy Policy

Who uses this app

This app is for internal use by Trini Fusion staff and drivers — dispatchers who create and assign delivery orders, drivers who fulfill them, and admin accounts overseeing operations.

It is not a consumer-facing app; accounts are created internally by Trini Fusion, not through public sign-up.

Information we collect

• Account information: email address and password (stored securely, encrypted, via our backend provider), and account role (driver, dispatcher, or admin).
• Order information: customer name, phone number, delivery address, order/item details, and payment amounts, entered by dispatchers as part of normal business operations.
• Delivery location data: the general delivery address entered per order is used to show drivers a map of the day's delivery areas.

• Driver location: precise location from drivers' phones while they are signed in — see "Driver location" below.
• Photos you choose to attach: order screenshots, bank deposit slips and (admin-recorded) driver ID photos, held in private storage.
• Proof of delivery: a customer signature is captured at the time of delivery and stored against that order, for dispute resolution purposes.
• Driver and dispatcher performance data: assigned deliveries, delivery status history, commission totals, and dispatcher bonus totals.
• Cash handling records: for each cash order, the amount a driver collected, the handover to the dispatcher (with the driver's signature), the dispatcher's count, commission payouts (with the driver's signature), and bank deposits (with a photo of the deposit slip). These are permanent financial records.
• Push notification tokens: device tokens used to send delivery/pack reminders to drivers.
• Inventory data: product and stock information is synced from our Odoo business system to support order creation; this is business inventory data, not personal data about app users.

We do not collect advertising identifiers, do not use any of this data for advertising, and do not sell data to third parties.

Driver location

Drivers' phones share their precise location with us while they are signed in to the app, so dispatchers can see where drivers are, assign each delivery to the closest available driver, follow deliveries in progress, and resolve delivery or cash disputes.

• When: only while a driver is signed in. If the driver allows "Always" location access, sharing continues while the app is in the background (for example while they use a maps app on a delivery). Signing out stops it.
• Who sees it: the latest position is visible to the driver, dispatchers and admins. The route history (a trail of past positions) is visible to admins only.
• How long: the route history is deleted automatically after 14 days. Deleting a driver account deletes their location data immediately.
• Who is not tracked: dispatchers and admins. When an admin opens the app as a driver for support, their own phone reports nothing as that driver.
• Turning it off: location is required to work as a driver. A driver can stop sharing at any time by signing out; they can also switch location off in their phone's settings, in which case the app stays locked until it is switched back on.

Location is never used for advertising, never sold, and not shared with anyone other than Trini Fusion and its hosting provider (Supabase), which stores it on our behalf.

Driver identity information

Because drivers handle company cash, an admin records the following for each driver when the account is created:

• full legal name
• government ID type and number
• a photo of the front and back of the ID
• residential address, email address and phone number

Only admins can see this information. The ID number is encrypted at rest and masked on screen, and every time an admin reveals it, who and when is logged. ID photos are kept in a private store and shown only through short-lived links.

This information is used only to identify the person responsible for cash and, if needed, as evidence in a cash dispute. It is not used for analytics, advertising or profiling, and it is not shared with other drivers or dispatchers.

Drivers also accept a Cash Responsibility Acknowledgement in the app; we store the time of acceptance and the version of the text that was accepted.

Admin access to accounts

For support and oversight, an admin can open the app as another user (a "viewing as" mode with a visible banner). Admin accounts are limited to named Trini Fusion administrators. When an admin views a driver's app this way, the admin's phone does not report any location as that driver.

How we use this information

• To assign, track, and complete deliveries — including using drivers' live location to assign each delivery to the closest available driver and to follow routes
• To calculate and record driver payouts and dispatcher bonuses
• To maintain proof of delivery in case of disputes
• To keep inventory/order data in sync with our business systems (Odoo)
• To let staff and drivers log in securely and receive relevant notifications

Data storage and security

Data is stored with our backend provider (Supabase), using encryption in transit and at rest.

Access is restricted by account role and enforced at the database level (Row Level Security) — for example, a dispatcher cannot access another dispatcher's bonus data, and a driver cannot access another driver's payout data.

Data retention

Order, delivery, proof-of-delivery, cash-handling and payroll records are kept for as long as needed for business and accounting purposes. Driver route history (location trail) is deleted automatically after 14 days. You can request deletion of your account in the app (Account → Request account deletion) or by contacting us at the email below.

When a driver account is deleted, their personal details (name, ID number, ID photos, address, phone, email) are removed or anonymized, and their location data (latest position and route history) is deleted. Financial ledger records — handovers, payouts, deposits and adjustments — are kept, attributed to "Former driver", because we are required to keep accurate accounting records.

Your rights

Under the data protection law that applies to you (including Trinidad and Tobago's Data Protection Act, and in the European Union the GDPR), you may have the right to know what personal data we hold about you, to have it corrected, to ask for it to be deleted, and to object to certain processing. Contact us using the details below, or use Account → Request account deletion in the app.

Third-party services

We use the following service providers to operate the app:

• Supabase — authentication, database hosting (including driver location), and private file storage (signatures, deposit slips, driver ID photos)
• Expo — app build and push notification delivery
• Odoo — our business management system, used for inventory and order syncing
• Apple Maps (iPhone) and Google Maps (Android) — to draw the maps in the app. The map provider receives the map area being viewed, not driver names or order details.

These providers process data on our behalf under their own security and privacy commitments and do not use it for their own purposes.

Children's privacy

This app is not intended for use by children and is not directed at children.

Changes to this policy

We may update this policy as the app changes. The "last updated" date above will reflect the most recent revision, and we will tell drivers in the app before making a material change to how their location or identity information is used.

Contact

Questions can be sent to trinifusion01@gmail.com.